Privacy Policy — El Baron Voyage

At El Baron Voyage, reachable from elbaronvoyage.com, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document outlines the types of personal information collected and recorded by El Baron Voyage and how we use, protect, and handle it in accordance with applicable privacy laws and international travel regulations.

1. Information We Collect

When you visit our website, inquire about our travel packages, or book a tour with us, we may collect the following types of information:

A. Personal Identifiable Information (PII)

  • Contact Details: Full name, email address, phone number, physical address, and nationality.
  • Travel & Booking Data: Passport details (number, issue/expiry date), flight schedules, dietary requirements, room preferences, emergency contact details, and special accessibility requests.
  • Payment & Financial Details: Billing address, transaction history, and payment processing details. (Note: Full credit/debit card numbers are securely processed by third-party PCI-DSS compliant payment gateways and are not stored directly on our servers).

B. Automatically Collected Technical Data

  • Device & Usage Info: IP address, browser type, operating system, referring/exit pages, timestamps, and website browsing paths collected via cookies and log files.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Fulfilling Travel Services: Processing hotel bookings, securing private Nile cruise charters, purchasing monument entry tickets, arranging private ground transfers, and issuing travel vouchers.
  • Customer Support: Communicating tour updates, responding to inquiries, providing 24/7 concierge assistance, and handling emergency situations during travel.
  • Legal Compliance & Security: Verifying identities for security clearances required by tourism authorities, tax reporting, and preventing fraudulent transactions.
  • Marketing & Personalization: Sending newsletters, tailored offers, and seasonal tour promotions (only with your explicit consent, which you can opt out of at any time).

3. How We Share Your Information

El Baron Voyage respects your privacy and will never sell, rent, or trade your personal data to third parties. We only share information with trusted partners necessary to fulfill your travel experience:

  • Travel Service Suppliers: Hotels, private cruise operators, licensed tour guides, transport providers, and airlines who require traveler details to deliver booked services.
  • Official Tourism & Border Authorities: Egyptian Ministry of Tourism and Antiquities, local port authorities, border control, or law enforcement bodies when legally required for travel security and visa processing.
  • Technology & Payment Service Providers: Secure cloud hosting, payment gateways, and CRM systems operating under strict data protection agreements.

4. Data Security & Storage

We implement industry-standard physical, technical, and organizational security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. Secure Socket Layer (SSL/TLS) encryption is utilized across our entire website.

We retain your personal data only for as long as necessary to fulfill the travel services requested, satisfy statutory legal/accounting requirements, or resolve disputes.

5. Cookies and Tracking Technologies

El Baron Voyage uses cookies to enhance your browsing experience, remember site preferences, analyze web traffic, and optimize marketing efforts.

  • Essential Cookies: Necessary for core website functions like navigation and booking forms.
  • Analytics Cookies: Help us understand visitor behavior and site performance (e.g., Google Analytics).
  • Marketing Cookies: Used to serve relevant promotions and ads across digital platforms.
You can manage or disable cookies at any time through your browser settings.

6. Your Data Rights

Depending on your jurisdiction, you have the following rights regarding your personal data:

  • Access & Portability: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete personal information.
  • Erasure (“Right to be Forgotten”): Request the deletion of your personal data, subject to statutory retention requirements.
  • Opt-Out: Unsubscribe from promotional marketing emails by clicking the “Unsubscribe” link at the bottom of any marketing message.

7. Third-Party Links

Our website may contain links to external sites (such as hotel partners, social media channels, or local tourism boards). El Baron Voyage is not responsible for the privacy practices or content of external third-party websites. We encourage you to review their privacy policies individually.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. Updated versions will be posted directly on this page with a revised “Effective Date” at the top.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

Copyright © 2019 Elbaron Voyage. All Rights Reserved.