Refund & Cancellation Policy — El Baron Voyage


At El Baron Voyage, we strive to provide exceptional, seamless travel experiences across Egypt and beyond. We understand that travel plans can change unexpectedly. This Refund and Cancellation Policy outlines the terms and procedures for cancellations, trip modifications, and refund requests for services booked through elbaronvoyage.com.

1. Booking Deposits

To secure your travel reservations (including private Nile cruises, boutique hotel stays, luxury ground transportation, and licensed local guides), a deposit or full advance payment is required at the time of booking.

  • Standard Deposits: Up to 15%–25% of the total booking value acts as a non-refundable administrative deposit used to hold third-party venue and resort reservations.
  • Peak Season Deposits: Higher deposit percentages may apply during peak travel periods (e.g., Christmas, New Year, Easter, and major international holidays) due to strict supplier policies.

2. Cancellation Terms & Refund Scale

All cancellation requests must be submitted in writing via email to refunds@elbaronvoyage.com. The official cancellation date is defined as the day El Baron Voyage receives your written notice.

A. Multi-Day Tour Packages & Customized Itineraries

(Excluding domestic flights and non-refundable peak season hotel holds)

Cancellation Notice Received Refund Amount
61+ days prior to arrival 100% refund (minus bank transaction & processing fees)
30 to 60 days prior to arrival 75% refund of the total tour price
15 to 29 days prior to arrival 50% refund of the total tour price
7 to 14 days prior to arrival 25% refund of the total tour price
Less than 7 days or No-Show No refund

B. Single-Day Excursions & Private Day Tours

Cancellation Notice Received Refund Amount
More than 48 hours before departure 100% refund (minus bank processing fee)
24 to 48 hours before departure 50% refund
Less than 24 hours or No-Show No refund

3. Special Non-Refundable Items & Third-Party Costs

Certain items secured on your behalf are non-refundable under any circumstance once confirmed and issued, as dictated by local suppliers and authorities:

  1. Domestic Flight Tickets: Issued tickets are governed by regional airline rules and are strictly non-refundable and non-transferable.
  2. Special Monument & Entry Permits: Entrance permits for exclusive sites (e.g., private tomb access, special archaeological passes).
  3. Peak Season Hotel/Cruiser Holds: Specific Nile cruise operators or 5-star luxury hotels enforcing 100% non-refundable policies during Christmas, New Year, and Easter weeks.
Any non-refundable supplier costs will be itemized and deducted from your eligible refund amount.

4. Trip Modifications & Date Rescheduling

We understand that you may need to delay rather than cancel your journey.

  • Rescheduling 30+ Days Prior: Free of administrative charge. You may apply your full payment toward a future departure date within 12 months (subject to seasonal price differences and hotel/cruise availability).
  • Rescheduling Inside 30 Days: Subject to availability and any supplier penalty fees incurred for changing hotel, flight, or cruise dates.
  • Name Changes: Name changes for tour participants are free up to 14 days prior to arrival (excluding airline ticket reissue fees).

5. Cancellation by El Baron Voyage or Force Majeure

A. Cancellations by Us

In the rare event that El Baron Voyage must cancel your tour prior to departure due to operational reasons, you will receive:

  • A 100% full refund of all money paid to us, OR
  • An alternative travel package of equal value or trip rescheduling options.

B. Force Majeure & Unforeseen Events

El Baron Voyage is not liable for trip disruptions, delays, or cancellations resulting from events beyond reasonable control, including natural disasters, extreme weather events, civil unrest, flight cancellations by international carriers, epidemics, or official government travel restrictions. In such cases, we will issue a Travel Credit Voucher for future use minus non-recoverable third-party expenses.

6. Unused Services & No-Show Policy

  • Unused Services: Once your itinerary has commenced, no refunds or partial reimbursements will be issued for unused hotel nights, missed meals, skipped sightseeing visits, or early departures.
  • No-Shows: Failure to arrive at designated pickup locations, airports, or cruise embarkations at scheduled times without prior written notice will be treated as a No-Show and is non-refundable.

7. How Refunds Are Processed

  • Payment Method: Refunds will be credited to the original payment method (credit card, debit card, or wire transfer).
  • Currency & Fees: Refunds are processed in the original booking currency. El Baron Voyage is not responsible for international banking fees, payment gateway processing deductions, or exchange rate fluctuations applied by your bank.
  • Processing Time: Once confirmed in writing, refunds are initiated within 7 to 14 business days. It may take an additional 3–10 business days for your banking institution to display the credit on your statement.

8. Travel Insurance Recommendation

Because unexpected health emergencies, flight cancellations, or personal circumstances can arise, El Baron Voyage strongly recommends that all travelers purchase comprehensive travel insurance covering medical treatment, trip cancellation, trip interruption, and emergency evacuation prior to departure.

9. Contact Us

For any questions, date change requests, or cancellation claims, please contact our guest support team:

  • Company Name: El Baron Voyage
  • Email: refunds@elbaronvoyage.com / info@elbaronvoyage.com
  • Address: Cairo, Egypt

Copyright © 2019 Elbaron Voyage. All Rights Reserved.